Terms and Conditions

Overview

Buyfresh.lk and its partners remain committed to providing our valued customers with an honest, dedicated, hassle-free service, with considerable flexibility.

As we aspire to distinguish our service from the competition, our Store Strategy will offer the following value-added services to our first 100 Sign-ups:

• Monthly visits to our Farms in Belihuloya, Beragala, Bandarawela & Diyathalawa.
• A free Herb Plant or Pack of Seeds to encourage our customers to embrace the joy of growing their own produce.

Delivery Areas

Colombo City & Suburbs

• We can also arrange Island-wide Delivery, on special request, which will incur a third-party delivery charge.
• International Delivery of non-perishable items, on special request is also possible, where the customer will bear the courier charges.
  
  

Placing an Order & Delivery Times

OPEN 24-Hours
Easy Packs – Veggies – Fruits – Seafood – Herbs & Spices - Tea
Orders can be placed via the website at any time.

Order directly via WhatsApp on +94777-709709

Seafood Orders will be fulfilled within 24-Hours

Vegetable & Fruit Orders will be fulfilled on Wednesdays and Saturdays between 7:30AM and 7:30PM.
*For all items excluding Desserts (Refer Below)

• The cut-off time for Wednesday Deliveries will be Tuesday by 10:00AM
• The cut-off time for Saturday Deliveries will be Friday by 10:00AM

Delivery Charges

All Easy Packs, Vegetable, Fruit, Herbs/Spices & Tea Prices quoted are inclusive of Delivery, within Colombo City and its suburbs.
Seafood items will be subject to a Delivery Charge of LKR 300.00 per Order.

Delivery of Desserts will happen within 24-Hours and charges will vary between LKR 250.00 – LKR 500.00 on the Delivery Address, within Colombo City and its suburbs.
The home-based bakers and dessert specialists will contact Customers directly to coordinate Deliveries.

Minimum Order Value: LKR 2,500.00

Payment Methods

Pending Payhere integration, which will accept Visa, Mastercard & American Express.
we currently accept:

1. Bank Transfers to
   AC Name: INFINITY INTERNATIONAL INVESTMENTS PVT LTD
   AC No: 035010038668
   Bank & Branch: HNB, Wattala
   
   Once Online Transfers are done at time of Order, the Payment Confirmation can be sent via
   WhatsApp (+94777-709709) or via email to info@buyfresh.lk
   
   
2. Cash-on-Delivery
   
   

No-Show or Cancellation Policy

Due to the perishable nature of the products we supply, unfortunately we are unable to offer a refund if the Customer is unavailable to receive the Delivery.

In the unlikely event, for Cash-on-Delivery Orders, should the customer be unavailable to receive the Delivery, this leaves us with no option but to ‘Disallow’ the Customer from placing future orders, unless the Customer offers a valid reason, which we will evaluate at our discretion.

However, orders can be cancelled prior to the above mentioned Delivery cut-off times (Refer Section: Placing an Order & Delivery Times) by contacting our Hotline (+94777-709709)

Quality Standards & Returns

At the point of Delivery, should the quality of the Products be below-par or damaged in any way, BuyFresh.lk will offer a refund for those items only.